ORM in digital marketing: How it helps build a better relationship with your customers
Have you heard of ORM in digital marketing? Well, if you are a programmer, you may be familiar with ORM as object relational mapping , but in online marketing, it refers to online reputation management. You may not have given ORM too much thought in your day-to-day operations. Yet, there is one fact about being a business owner that you cannot ignore, and that is, no matter how good your products or services are, you will get some type of feedback. In the best-case scenario, you always wish for positive feedback. But, sometimes, there can be negative comments. Feedback that could sound the death knell for your brand. Now, here is where it gets tricky. Sometimes, you may not even know that you are damaging your reputation inadvertently. Online Reputation Management (ORM) is the process of actively tracking, managing, and influencing your organization's reputation in the digital landscape. It involves monitoring mentions of your brand or any negative comments or ...